Privacy policy

E Z HOMEWARE LIMITED (“we”, “us”), trading as EZ Home, is the data controller for personal information collected through zhomie.shop. This policy explains what we collect and how we use it.

Information we collect

• Contact details you provide, such as your name, email address and phone number.
• Order and delivery details needed to process and send your reset packs.
• Messages you send us through our contact form or by email.
• Basic technical data, such as device and browser information, when you use the site.

How we use your information

• To process orders and arrange delivery.
• To respond to your enquiries and provide customer support.
• To handle returns and refunds.
• To keep records we are required to hold and to improve our service.

Legal bases

We process personal information to perform our contract with you, to meet legal obligations, and for our legitimate interests in running and improving the business.

Sharing your information

We share information only where needed to run our service — for example with delivery couriers and payment providers — and where required by law. We do not sell your personal information.

Retention

We keep personal information only as long as necessary for the purposes above and to meet legal and accounting requirements.

Your rights

You have rights under UK data protection law, including the right to access, correct or erase your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.

Cookies

Our site uses only the cookies needed for it to function correctly. We do not use the site to build advertising profiles.